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FAQ's & POLICIES
FREQUENTLY ASKED QUESTIONS
Clear answers for orders, shipping, live breaks, grading, returns, privacy, and store terms.
What does POKEDEX TX sell?
Pokemon trading cards including graded slabs, sealed product, booster packs, boxes, singles, bundles, and mystery packs. Also live break spots and grading support.,
How do live breaks work?
Follow us on YouTube and TikTok for notifications. We open packs live and any hits go to their assigned spot owner.
How long does shipping take?
Orders typically ship within 1–3 business days. Tracking provided when available. Slabs and valuable items are packed extra carefully.
Do you accept returns?
Sealed product and slabs are generally final sale. Please contact us before ordering if you have questions about a specific item.
How do I get help with grading?
Visit the Grading page and fill out the inquiry form. We will review your cards and walk you through the process.
How do I join the Collector Club?
Visit the Club page and enter your name and email to get drop alerts, break updates, discounts, and giveaway access. (PRE RELEASE)